Here to Help You!
This page will assist you with Tech Support and More.
+ I can’t log into the site -Or- I’m being asked to purchase again. Try clearing your browser history, cookies & cache.
You can also try accessing your account another way, such as Safari, Firefox or Edge. Make sure you are not copying and pasting your login credentials, as this sometimes adds extra spaces. Restart your device as a final option.
+Returning Customers: if you purchased your program prior to 2020, visit: https://everheartcoaching.com/welcome-to-the-new-site/ Use your PayPal purchase email address to access your account, and set up a new password. (Important: please try any email addresses you may have used in the past.)
+ I just ordered, now what? -Or- I don’t know what email address I purchased with? You should receive your login instructions immediately after purchase. Please check your inbox, “spam,” “trash,” and “all mail” folder. We use PayPal as our payment gateway, so please check your payment email address as well. Hotmail & Yahoo email addressed may flag your login email as spam or trash. Please contact us here with any helpful info if you do not receive your purchase.
+My bank charged me twice. Occasionally, a ‘pending’ transaction may appear twice, looking like a double purchase. Please allow 1-3 days for bank processing, then check back with us.
+I purchased, but my item isn’t there. Please double check you are logging in with your purchase email address. You can also check with your bank that the transaction was successful – and is not ‘pending.’ Outside the US, it may take 2-4 days for purchases to be approved. Next, try clearing all cache/cookies/history and login to another browser window such as Safari. (See also: I just ordered now what?)
+ I made a duplicate purchase. Please allow 48hrs to pass as this may be a ‘pending’ charge. If this is a true double purchase, please send your full name, purchase date and item name to cancel and refund the duplicate here. Please allow us 3 days to process and kindly do not file a PayPal dispute or this will slow the process.
+ Reset password issues: Visit our login page https://everheartcoaching.com/my-account/ Click on “Lost Your Password?” Allow 10-minutes to receive your new password reset link.
+ I can’t find the VIP Library. You get access to the VIP Library with any program purchase. This excludes the “500 Ways” eBook. Be certain you are in ‘Purchased Content’ section and click the PURPLE ‘VIEW’ tab.
Q: Does “500 Ways” come with the VIP Library?
No, the VIP Library is only available with Programs only. VIP Library is not included with the eBook, “500 Ways.”
Q: How do I read the “500 Ways” eBook? Is it a PDF?
Yes, it is a PDF. Please download a FREE PDF Reader on your phone, tablet or computer. Adobe offers a free reader here: https://get.adobe.com/reader/
On a computer the eBook will most likely download into your DOWNLOADS FOLDER.
On your phone, open the eBook by tapping the title.
You can read OR download and save to Adobe Reader with iPhone share icon or Android share option. (See image example below.)
Please note we do not offer tech support. We recommend you utilize GOOGLE to problem solve any issues with your device.
Example: go to Google search, type in “your device name” + issue. EX: iPhone 13 + how download and save pdf
More Tech Help:
a.) Be sure your device has a PDF reader installed (try the free ‘adobe reader’ for example).
b.) SAVE or DOWNLOAD your audio or PDFs to your cloud folder or files from a PC/Mac & also access the cloud from your phone. (Great for audios especially.)
c.) GOOGLE search your device type + issue, example: ‘iPhone + how to download audio to my cloud folder,’ or ‘how to save a PDF to my iPhone.’ www.google.com
d.) Refresh your browser or try a different browser type. TIP: Check the ‘preferences’ settings on your browser for how it handles downloads and audios.
e.) Restart your device.
f.) Most PDF readers have a MAGNIFIER icon or search bar; this allows you to search for specific terms in a document. This is best utilized in “500 Ways” eBook.
Thank you for your purchase!