Here to Help You!
This page is here to assist you with any Login Issues, Legal Info or FAQ.
Q: I cannot find the items I purchased on the website. Please log in at ‘My Account’ and be sure you click on ‘Purchased Content’ and then “VIEW.’
Q: When I try to log in, the site says “unknown email address”. How can I access my items with my email address?
a.) Make sure the email address you’re entering is the one you use with PayPal or the one you checked out with as ‘guest’. Look at the bottom of your emailed receipt for this info.
b.) If you’ve never logged in to the new site prior to 2020 – use this link, MY ACCOUNT and set up your account with your purchase email address. If you do not know this email address, try your Paypal registered email or check the email your product was originally sent to.
c.) You may need to RESET YOUR PASSWORD. Allow 10 minutes for the reset to complete and please check SPAM folder.
d.) Contact [email protected] if all else fails. Include any receipts or previously used email addresses.
Q: I can’t reset my password and I can’t log in. Or site says “incorrect password”.
Please RESET YOUR PASSWORD. Allow 10 minutes for the reset to complete, and please check your SPAM folder. If you still can’t access your items, contact [email protected] and include your RECEIPT & SCREENSHOT of the ERROR.
Q: I just purchased a program or ebook, how do I get my order?
When you purchased your items, you used an email address associated with your Paypal or CC card account, OR you entered an alternative email address to register. You will need this email address to LOG IN HERE.
Q: After I purchased, I never received a confirmation email with instructions.
Please check your SPAM folder, or “ALL MAIL” folder, in Gmail. Search for ‘Everheart’.
If you can’t locate your confirmation email, please check your Paypal account or BANK to confirm the purchase went through. If the purchase was completed, please send the receipt to [email protected]
Q: I accidentally purchased items with two email addresses. How do I combine my accounts?
Contact: [email protected] & include your RECEIPT and both email addresses. Please specify which email address you desire to use.
Q: How does this purchase show up on my Credit Card bill or Paypal Account?
In your bank or credit card statement, the charge will show as: Paypal*Co
In your paypal account it will display: FYI Press, Inc.
Q: Are there any refunds?
There are no refunds on digital goods as stated on the website. All purchases are final.
Q: Where can I find the VIP Library?
If you have purchased a PROGRAM (this excludes ‘500 Ways eBook’) – LOG IN, then go to MY ACCOUNT>PURCHASED CONTENT Next, click the Program Title’s pink VIEW square. You will then see the Program Content, plus the option for the VIP Library VIEW square. (Image example below.)
Q: Does “500 Ways” come with the VIP Library?
The VIP Library is only available with Programs. VIP Library is not included with the eBook, “500 Ways.”
Q: How do I read the “500 Ways” eBook? Is it a PDF?
Yes, it is a PDF. Please download a FREE PDF Reader on your phone, tablet or computer. Adobe offers a free reader here: https://get.adobe.com/reader/
On a computer the eBook will most likely download into your DOWNLOADS FOLDER.
On your phone, open the eBook by tapping the title.
You can read OR download and save to Adobe Reader with iPhone share icon or Android share option. (See image example below.)
Please note we do not offer tech support. We recommend you utilize GOOGLE to problem solve any issues with your device.
Example: go to Google search, type in “your device name” + issue. EX: iPhone 11 + how download and save pdf
If you need more help, contact Brittany at [email protected]
Thank you for your purchase!